They’re not very computer savvy and only really use it for internet access, email, word processing and organising photos. I’m going to use an example Mac that we’ll assume is my parents’. Once you explain why you’d like to make any of the following changes, they’ll likely be more than happy to let you continue! In addition, always make sure to ask the owner’s permission before making any changes.
Tip: Before we continue, this guide will assume that you have physical access to the Mac. If you’ve ever worked in IT support, even for an hour, your friends and family make the assumption that not only can you fix any of their problems but that you’d be happy to, as well! It’s inevitable, I’m afraid and after working as a Genius for a number of years, I somehow also became the IT support person for the whole family.īut let’s face it, you can’t really say no to fixing your parent’s computer queries, can you? Instead, let’s make our lives easier by preparing a family member’s Mac with some useful tools and settings so that if anything does happen, you’re in a much better to fix it, and fix it quickly! In this guide, I’ll show you how to set up their Mac in such a way that any remote assistance needed can be done quickly and easily. This means that, as Mac aficionados, we’re usually the first one our parents call when something isn’t working right.
More and more of our friends and family are getting a Mac, whether it’s as their first home computer or they’ve switched from a Windows PC.
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